winjos FAQ

No. Our winjos platform operates a one-account-per-person policy. Each individual is permitted to create and maintain one active account using their legal name and verified identity. Creating multiple accounts under the same name, or using another person's identity to create an account on their behalf, violates our terms and will result in account suspension or permanent closure. If you already have an active account on winjos and attempt to register a second account, both accounts will be flagged for review and may be terminated. If you have lost access to an existing account, contact our support team to recover it rather than opening a new one.

Withdrawal requests on winjos are reviewed in order of submission. Our standard review window is one to three business days, depending on your account verification status and the payment method you have selected. If your account has not yet completed Know Your Customer (KYC) verification, your withdrawal request will be held pending verification completion. Withdrawals requested during public holidays—such as Idul Fitri, Idul Adha, Imlek, or Nyepi—may experience longer processing times due to banking network delays. Once our review is complete and your withdrawal is approved, settlement time depends on your payment processor (typically 1–2 additional business days for bank transfers; seconds to minutes for DANA, e-wallet, mobile banking, and local payment). We do not process withdrawals until verification is complete.

We protect your personal and financial data using industry-standard encryption (TLS/SSL for data in transit; AES-256 for stored data). All identity documents you upload during account verification are encrypted and stored in secure servers. Access to your personal information is restricted to winjos staff members with a legitimate business need. We do not sell or share your data with marketing firms or third parties for commercial purposes. However, we may share information with payment processors, banks, and regulators as required by law. For a comprehensive explanation of our data practices, read our privacy policyIf you have privacy concerns or wish to request access to your personal data, contact our support team.

We do not charge deposit or withdrawal fees on the winjos platform. However, your payment provider—such as your bank, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet—may apply their own fees depending on the transfer type and your account status with them. For example, some bank-to-bank transfers may include a transfer fee imposed by your issuing or receiving bank, not winjos. We recommend checking with your payment provider for their fee schedule before initiating a transfer. All deposit and withdrawal amounts shown on the winjos platform are the amounts you will send or receive; we do not add any additional platform charge.

Our weekly cashback offer is a promotional benefit available to active winjos account holders. Cashback is calculated based on your net gaming activity during a calendar week (Monday through Sunday). Eligibility and cashback percentage are updated weekly and communicated via in-app notification or email. To qualify, your account must be fully verified (KYC complete) and in good standing. Cashback is credited to your account balance and may be used for subsequent deposits or gaming activity. The exact terms of the weekly cashback—including minimum activity thresholds, calculation method, and applicable game types—are outlined in our promotions section within the winjos app. If you do not see a cashback credit you believe you qualify for, contact support with your account details and the relevant week's date range.

We offer sportsbook markets covering Liga 1 (Indonesian football league), Piala Indonesia, Piala AFF (ASEAN Football Championship), Premier League, Champions League, and select international tournaments. Our football betting includes match outcomes (win/draw/loss), over/under goals, handicap bets, and player performance markets. Beyond football, we cover MotoGP motorcycle racing and badminton tournaments. Market availability changes seasonally; during tournament windows such as Piala AFF or Liga 1 playoffs, we expand our coverage with additional betting options. For the most current list of available markets and odds, open your winjos account and navigate to the Sportsbook section. Our support team can confirm specific market availability for an upcoming fixture or tournament if you contact us via chat.

Our winjos support team operates in English and is available via in-app chat and email. Chat support is available during standard business hours (typically 08:00–20:00 Jakarta time, Monday through Friday). Email queries receive a response within one to two hours during operating hours. For urgent issues or account-specific questions, in-app chat is the fastest option. If you contact us via email outside business hours, your message will be queued and answered when support is available. We do not offer support in languages other than English at this time; however, our team will make an effort to clarify any questions you may have about our platform, payment methods, or game rules.

Our winjos platform is available in jurisdictions where local law permits online gaming and sportsbook wagering. We do not publish a definitive list of specific countries or regions; instead, users are responsible for verifying that access to winjos complies with the legal requirements of their location. We maintain geolocation monitoring and reserve the right to restrict access from jurisdictions we identify as having prohibitions on online gaming. If you attempt to access winjos from a restricted location, you may be unable to create an account or log in. For questions about whether winjos is available in your specific jurisdiction, contact our support team or read our legal noticewhich provides more detail on service availability and your obligations as a user.